FAQ

Frequently Asked Questions

When will my order arrive?

Orders are processed in 1–3 business days and delivered within 7–12 business days across the USA, fully tracked.

Will I have to pay customs or import fees?

No — never. All duties and taxes are prepaid by us. The checkout price is the final price.

Where is my tracking number?

It's emailed to you the moment your order ships. Allow 24–48 hours for the first tracking update. Can't find it? Check spam, then email us.

What if my item arrives damaged?

Email a photo to hello@vestraloft.com and we'll send a free replacement or full refund — your choice, no return shipping needed.

How do returns work?

You're covered by a 30-day money-back guarantee from the day of delivery. See our Returns & Refunds page.

Is checkout secure?

Yes. Payments are processed by Shopify Payments with bank-level encryption. We accept Visa, Mastercard, American Express and Shop Pay, and we never see or store your card details.

How do I reach you?

Email hello@vestraloft.com — a real person replies within 1 business day, usually much faster.